ISO 20000-1:2018 - Information Technology Service Management
ISO/IEC 20000-1:2018 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services.
IT and business service providers are under great pressure to deliver cost-effective, high-quality, safe and reliable service to their customers and their own organizations.
With growing reliance on support services and the wide range of technologies available, service providers strive to uphold high levels of customer service. ISO 20000-1 has been developed to make your business support organization or IT service providers more efficient and ensure quality, consistent, and reliable service through implementation of an Information Service Management System.
